Surviving moving day

The night before

• Finish packing. Anything left loose on load day slows the crew and is easy to lose.
• Charge your phone and set out your "open first" box, suitcases and DO NOT PACK items in one clearly marked area.
• Clear a path from every room to the door. Take down low-hanging pictures and remove rugs the crew will walk over.
• Confirm the crew's arrival window with your consultant.
• Arrange for kids and pets to be somewhere safe and calm.

Load day, step by step

1. The crew arrives and introduces themselves. The driver or crew lead will walk through the home with you and confirm what's moving.
2. Protection goes down. Floor runners, door-jamb protectors and pads on banisters — before a single item is carried.
3. Inventory. On long-distance moves the driver tags every item and box and notes its condition. Review it and ask questions; you'll sign it and receive a copy.
4. Furniture is prepared. Pieces are disassembled as needed, padded and stretch-wrapped.
5. Loading. Heavy, sturdy items go on first; boxes and fragile items are secured on top and in tiers.
6. Final walkthrough. Check every room, closet, cabinet, basement, attic and garage with the crew lead before the truck door closes.
7. Paperwork. Sign the bill of lading and confirm the delivery address and your phone number.

What to have on hand

• Water and a place for the crew to take a quick break
• Your moving folder with the estimate, order for service and contact numbers
• Cash or card for any last-minute needs; tipping is appreciated but never required
• Basic cleaning supplies for a final wipe-down after the truck leaves

Delivery day

1. Arrive before the truck and decide where large furniture goes. Tape room labels on doors so the crew can work without asking.
2. Check off the inventory as items come off the truck. Note any missing or damaged items on the paperwork before signing — this protects your claim.
3. Direct placement. Crews will place furniture and reassemble beds and tables; ask now, not after they've left.
4. Unpack the essentials first — beds, bathroom, kitchen basics — and let the rest wait.

After the move

Take your time unpacking, then call for box pick-up. If you discover damage later, contact your consultant right away; claim windows are limited, and keeping the item and packaging helps.